Delivery Information

Please note that official working days in “Al-Jazera Markets” are all weekdays including weekends and official holidays.

Al-Jazera Markets provides delivery service to all customers ordering via our website or application.
Orders are delivered to areas within Riyadh city regions and districts (to be soon available in other areas) through our fleet, and after completing the purchase procedure, we will provide you with the necessary information about the transaction cost and shipping time after order confirmation.
Customers can pay cash on delivery or mada/credit cards.

Please note that all the products will be delivered to you in temperature-controlled vehicles to ensure its delivery in a perfect condition.
Please ensure you leave your correct contact details (detailed delivery address and phone number) when registering your account at our site or application.
Deliveries will be carried out according to the time slots provided on our website or application.
The company aims to deliver the products within the customers’ chosen time slot.

FREE delivery is for orders with a basket more than 200 SAR.
Once you start putting your order together you will be prompted to choose a delivery slot based on your delivery location.
Since it is difficult to select loose items such as fruit, vegetables, meat, and poultry, etc. to exact weight, we will charge you for the actual weight picked, delivering as close as possible to the weight you ordered online.
Should you have any queries relating to the above or would like to make any suggestions then please do not hesitate to contact us via e-mail on: [email protected]

Specific delivery time slots every day are allocated for each neighborhood on a first-come first-serve basis. This way you will be able to select the most convenient slot where you will be home to receive the order.

• The delivery will only be carried out using our branded and refrigerated trucks. This will guarantee keeping your purchased produce as fresh as possible.
• Your order will come in sealed boxes and will only be opened at your presence for you to inspect and take delivery of your ordered items.
• Your items were picked and packed to match your original order. By sealing the goods, we reduce the chance to temper with the contents during the trip and reduce the chance for mixing or errors in delivery.
• For compounds that require special entry permits: It’s the customer’s responsibility to obtain the necessary permits to enter these complexes for the driver and for the truck otherwise we will not be able to complete the delivery process.
• In the cases where the customer lives in a multi-storey residential building, the presence of an elevator to deliver the order to the upper floors that exceed the ground floor is a must, to the contrary, or if the elevator is broken, we will apologize for the completion of the delivery process. Hence, it’s the responsibility of the customer to lift the order contents to the upper floors.
• For orders of value less than SAR 200, there will be a charge of SAR 12 for picking and packaging. This charge is also applicable on all delivery options including "Order and Pick Up" option.
• We only use Al-Jazeera markets’ specially designed & sealed boxes in order to ensure safety & hygiene of your order contents.