Welcome to "Al-Jazera Markets" website. These terms and rules apply to Al-Jazera Market website, all its divisions, in addition to other websites affiliated with it, which follow the same terms and conditions agreement.
Your use of "Al-Jazera Markets" website confirms your understanding of the applicable terms and conditions, so if you do not agree to the rules and terms of use on our site, you must stop using the site. The site reserves the right to change, amend, add or remove portions of these terms and conditions of use at any time. Soon these changes will take effect as soon as they are posted on the website, without providing any further notice. So please review these terms and rules on an ongoing basis to be constantly informed of the latest updates, as your continued use of the site after publishing such changes to the rules and terms of use indicates your clear and confirmed acceptance of these changes.
It is of utmost importance to indicate that by downloading or using “Al-Jazera Markets” App, these terms will automatically apply to you, you should make sure therefore that you read them carefully before using the App as well.

About the Site

Al-Jazera Markets website is an e-commerce platform belonging to “Al-Jazera Markets” group that includes a group of mega shopping centers in the city of Riyadh, Saudi Arabia. We offer provide all your daily needs in one place, with the ability to order directly through the website or the application.

Use of the Site

Your use of the site requires that you reach the legal age, or that it is used under the supervision of a parent or legal guardian, and in accordance with the terms and rules described. We grant you a non-transferable, but revocable license to use the site for the purpose of shopping for personal purposes, so that commercial use or use on behalf of Any third party, unless such use is approved by us in advance, any breach of these terms and conditions will lead to the immediate revocation of the license granted to you under this paragraph, without being notified of that.

Some services and related features on the website may require registration or subscription, and if you choose to register or subscribe to any of these services or features, you agree to provide accurate and up-to-date information about yourself, and to update this information immediately if there is any change to it, The user is solely responsible for keeping the password and any other account identifiers secure, and he is also fully responsible for all activities that occur under his password or account. Moreover, the customer must inform us of any unauthorized use of the password or his private account. Al-Jazera Markets website shall not be responsible, directly or indirectly, for any loss or damage of any kind that may result from the customer's failure to comply with this clause.
The registration process includes your agreement to receive promotional emails from the site, knowing that you can then opt out of receiving such messages by clicking on the link at the bottom of any promotional email you receive.

Information Entered by Users

Anything that you enter or provide us on the site, including -but not limited to- questions, comments, opinions, reviews and suggestions (collectively referred to as "entries") will become the exclusive property of the site only, and will not be returned to you.
In addition to the rights applicable to any entries you make on the site, if we post any comments or reviews on the site, you also grant us the right to use the name that you enter, whether in relation to this posted comment, review, or any other content.
You are not entitled to use a false email address or pretend to be someone else, or to mislead us or mislead a third party in any way.

Request Accept

Please note that there are cases in which your request from the site will not be approved for various reasons, as the site reserves the right to refuse or cancel any request for any reason and at any time, and it may ask you to do more checks or provide information, including -For example, but not limited to- phone number and address, before your request is approved.
In Al-Jazera Markets, the team is keen to display the most accurate prices to users, however, some errors may occur, and in such cases, in which the price of the product is not correct on the site, we reserve the right to refuse or cancel your order, and at our discretion, For explanation we will either contact or email you to obtain instructions or cancel your order and inform you of that. The site has the right to reject or cancel any such request, even if the order is confirmed or the price deducted from your credit card.

Prices and Payment Methods

The prices of the products displayed on the site, as well as the delivery charges in your local currency, do not include any taxes.
(Excluding VAT) or import duties, and if there are any fees for receiving it will be added to the price of the product, and its value is put in the default currency (you can change it at any time) separately in the order form during the checkout process.
If the value of your credit/debit card is not specified in Saudi riyals, the final rate will be calculated according to the exchange rate in effect on the day that the card issuer completes the transaction.
Accepted payment methods on the site are the:

  • Immediate payment (cash) upon receipt
  • Master Cards - Visa credit cards
  • Mada cards

All credit card payments are subject to verification and authorization by the issuer, and in the event that the credit card issuer refuses to authorize the payment, we will not be responsible for any delay or non-delivery, as we will have to cancel your order or contact you for an alternative method of payment.
The information on the credit card used when paying must match the identification information of the cardholder as kept at the source, as your account will be debited upon completion of the purchase order, and by that you confirm that the credit/debit card that is being used is yours, or that you Carry permission from the owner of the card to use it.
Credit card information will not be stored, sold, shared or rented to any third party, except for our online payment service provider.
We take care to make our store safe. So, rest assured that your card number will be protected by using SSL, which is a technology that encrypts your card information, and provides a secure connection between Internet browsers and websites, allowing you to transfer private data over the Internet. We do everything in our power to keep your order details and your payment method safe to the utmost degree, so in the absence of negligence on our part, we cannot be responsible for any loss that you may suffer due to any unauthorized access by a third party to the data. That you provide when entering the site or ordering from it.

Trademarks and copyrights

All intellectual property rights on the site - whether registered or unregistered - including content, website design, graphics, software, images, video, music, audio clips, their selection and arrangement, compilation software, the basic source code and software are the property of the site "Al-Jazera Markets". All the contents of the site are protected as a collective work under the copyright laws in Saudi Arabia and international agreements.

Applicable Law and Judiciary

These terms and conditions acquire their meaning and are subject to the laws in force in the Kingdom of Saudi Arabia.

Revoking the User Agreement

The site has the right, without being notified in advance, to terminate the terms and conditions agreement immediately or cancel any or all of your rights granted under this agreement, and if this agreement is terminated in any way, you must You have to immediately stop accessing and using the site, and we in turn, we will directly delete all your password/passwords and any identifying information for your account, and we will also prevent your access and use of the site completely or partial.

Whereas, any termination of this agreement does not affect the rights and obligations entrusted to it (including, but not limited to, payment obligations) to the disputing parties prior to the date of termination.
This clause also includes your agreement that the site will not be responsible towards you or any other person as a result of any suspension or termination, and finally if you are not satisfied with the site or any of its terms, regulations, rules, policies, guidelines, or any other practices carried out by the "Al-Jazera Markets" site and application and within the mechanism of its work, there is only one solution, which is to stop using the site.